{"id":892794,"date":"2024-09-27T15:24:13","date_gmt":"2024-09-27T13:24:13","guid":{"rendered":"https:\/\/staging.pokeriomokykla.com\/politika-pritozb"},"modified":"2025-04-28T22:47:21","modified_gmt":"2025-04-28T20:47:21","slug":"politika-pritozb","status":"publish","type":"post","link":"https:\/\/staging.pokeriomokykla.com\/sl\/politika-pritozb","title":{"rendered":"Politika prito\u017eb"},"content":{"rendered":"<p>PokerioMokykla.com si prizadeva zagotoviti natan\u010dne in koristne informacije. \u010ce pa imate prito\u017ebe glede katere koli vsebine ali storitev, ki jih ponujamo na na\u0161i spletni strani, vas spodbujamo, da nas kontaktirate, da bomo lahko hitro in u\u010dinkovito re\u0161ili va\u0161e te\u017eave.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents sl<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/staging.pokeriomokykla.com\/sl\/politika-pritozb\/#_Kako_vloziti_pritozbo\" >\u00a0Kako vlo\u017eiti prito\u017ebo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/staging.pokeriomokykla.com\/sl\/politika-pritozb\/#Postopek_eskalacije\" >Postopek eskalacije<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/staging.pokeriomokykla.com\/sl\/politika-pritozb\/#Upravljanje_zapisov_in_povratne_informacije\" >Upravljanje zapisov in povratne informacije<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/staging.pokeriomokykla.com\/sl\/politika-pritozb\/#Pomembni_vidiki\" >Pomembni vidiki<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"_Kako_vloziti_pritozbo\"><\/span>\u00a0<strong>Kako vlo\u017eiti prito\u017ebo<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u00a0\u010ce \u017eelite vlo\u017eiti prito\u017ebo, nas kontaktirajte na enega od spodaj navedenih na\u010dinov:<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 E-po\u0161ta: Po\u0161ljite prito\u017ebo na naslov info@pokeriomokykla.com.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Spletni obrazec: Vlo\u017eite prito\u017ebo z uporabo na\u0161ega kontaktnega obrazca na naslovu info@pokeriomokykla.com.<\/p>\n<p>\u00a0Pri vlo\u017eitvi prito\u017ebe navedite \u010dim ve\u010d informacij, vklju\u010dno z vsemi povezanimi dokumenti ali dokazi, ki podpirajo va\u0161 primer.<\/p>\n<p>\u00a0<strong>Potrditev va\u0161e prito\u017ebe<\/strong><\/p>\n<p>\u00a0V dveh delovnih dneh bomo potrdili, da smo prejeli va\u0161o prito\u017ebo, in navedli ime in priimek osebe, ki bo obravnavala va\u0161o prito\u017ebo. \u010ce je va\u0161a prito\u017eba zapletena ali zahteva ve\u010d \u010dasa za re\u0161itev, bomo v desetih delovnih dneh zagotovili vmesne posodobitve.<\/p>\n<p>\u00a0<strong>Postopek preiskave<\/strong><\/p>\n<p>Ko prejmemo va\u0161o prito\u017ebo, bomo izvedli temeljito preiskavo. Vse prito\u017ebe posku\u0161amo re\u0161iti \u010dim bolj u\u010dinkovito. Glede na naravo va\u0161e prito\u017ebe so mo\u017eni rezultati lahko dodatne informacije, pojasnitev vsebine ali izvedba korektivnih ukrepov.<\/p>\n<p>\u00a0<strong>Re\u0161itev prito\u017ebe<\/strong><\/p>\n<p>Vse prito\u017ebe si prizadevamo re\u0161iti v desetih delovnih dneh od prejema. \u010ce tega roka ne moremo izpolniti, vas bomo kontaktirali, pojasnili razloge za zamudo in navedli nov rok.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Postopek_eskalacije\"><\/span><strong>Postopek eskalacije<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u010ce niste zadovoljni s predlagano re\u0161itvijo, lahko pove\u010date obseg obravnave prito\u017ebe. Kontaktirajte PokerioMokykla.com po e-po\u0161ti info@PokerioMokykla.com, da se pogovorite o nadaljnjih korakih. Temeljito bomo pregledali primer, da zagotovimo pravi\u010dno in zadovoljivo re\u0161itev.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Upravljanje_zapisov_in_povratne_informacije\"><\/span><strong>Upravljanje zapisov in povratne informacije<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Vse prito\u017ebe in odgovore za notranje namene bele\u017eimo najmanj \u0161est mesecev. Na\u0161a vodstvena ekipa pregleda vse prito\u017ebe, da ugotovi trende in podro\u010dja za izbolj\u0161anje. Va\u0161e povratne informacije so neprecenljiva pomo\u010d pri izbolj\u0161anju na\u0161ih storitev in re\u0161evanju morebitnih te\u017eav.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pomembni_vidiki\"><\/span><strong>Pomembni vidiki<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Pri vlo\u017eitvi prito\u017ebe se prepri\u010dajte, da so vse informacije in dokazi to\u010dni in popolni. Zaradi pomanjkljivih ali napa\u010dnih informacij je va\u0161a prito\u017eba lahko zavrnjena.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Ne toleriramo neutemeljenih obto\u017eb. Preden podate trditve, se prepri\u010dajte, da so podprte z ustreznimi dokazi.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 \u010ce vlo\u017eite prito\u017ebo glede dolo\u010dene vsebine, na primer \u010dlanka ali pregleda, jasno navedite vsebino in te\u017eavo, ki jo \u017eelite re\u0161iti.<\/p>\n<p>Prizadevamo si hitro in pravi\u010dno re\u0161iti vpra\u0161anja, ki vas zadevajo. Hvala, ker nam pomagate ohranjati visoke standarde PokerioMokykla.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PokerioMokykla.com si prizadeva zagotoviti natan\u010dne in koristne informacije. \u010ce pa&#8230;<\/p>\n","protected":false},"author":9670,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4642,1],"tags":[],"class_list":["post-892794","post","type-post","status-publish","format-standard","hentry","category-neprevedeno-sl","category-uncategorized-lt"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/posts\/892794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/users\/9670"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/comments?post=892794"}],"version-history":[{"count":2,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/posts\/892794\/revisions"}],"predecessor-version":[{"id":997274,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/posts\/892794\/revisions\/997274"}],"wp:attachment":[{"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/media?parent=892794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/categories?post=892794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sl\/wp-json\/wp\/v2\/tags?post=892794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}