{"id":881374,"date":"2024-09-27T15:24:13","date_gmt":"2024-09-27T13:24:13","guid":{"rendered":"https:\/\/staging.pokeriomokykla.com\/politika-staznosti"},"modified":"2025-04-28T22:47:21","modified_gmt":"2025-04-28T20:47:21","slug":"politika-staznosti","status":"publish","type":"post","link":"https:\/\/staging.pokeriomokykla.com\/sk\/politika-staznosti","title":{"rendered":"Politika s\u0165a\u017enost\u00ed"},"content":{"rendered":"<p>PokerioMokykla.com sa sna\u017e\u00ed poskytova\u0165 presn\u00e9 a u\u017eito\u010dn\u00e9 inform\u00e1cie. Ak v\u0161ak m\u00e1te s\u0165a\u017enosti t\u00fdkaj\u00face sa ak\u00e9hoko\u013evek obsahu alebo slu\u017eieb pon\u00fakan\u00fdch na na\u0161ej str\u00e1nke, vyz\u00fdvame v\u00e1s, aby ste n\u00e1s kontaktovali, aby sme mohli r\u00fdchlo a efekt\u00edvne vyrie\u0161i\u0165 va\u0161e probl\u00e9my.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of contents sv<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/staging.pokeriomokykla.com\/sk\/politika-staznosti\/#_Ako_podat_staznost\" >\u00a0Ako poda\u0165 s\u0165a\u017enos\u0165<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/staging.pokeriomokykla.com\/sk\/politika-staznosti\/#Proces_eskalacie\" >Proces eskal\u00e1cie<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/staging.pokeriomokykla.com\/sk\/politika-staznosti\/#Sprava_zaznamov_a_spatna_vazba\" >Spr\u00e1va z\u00e1znamov a sp\u00e4tn\u00e1 v\u00e4zba<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/staging.pokeriomokykla.com\/sk\/politika-staznosti\/#Dolezite_aspekty\" >D\u00f4le\u017eit\u00e9 aspekty<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"_Ako_podat_staznost\"><\/span>\u00a0<strong>Ako poda\u0165 s\u0165a\u017enos\u0165<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u00a0Ak chcete poda\u0165 s\u0165a\u017enos\u0165, kontaktujte n\u00e1s jedn\u00fdm z nasleduj\u00facich sp\u00f4sobov:<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 E-mail: Po\u0161lite s\u0165a\u017enos\u0165 na adresu info@pokeriomokykla.com.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Internetov\u00fd formul\u00e1r: Podajte s\u0165a\u017enos\u0165 pomocou n\u00e1\u0161ho kontaktn\u00e9ho formul\u00e1ra na adrese info@pokeriomokykla.com.<\/p>\n<p>\u00a0Pri pod\u00e1van\u00ed s\u0165a\u017enosti uve\u010fte \u010do najviac inform\u00e1ci\u00ed, vr\u00e1tane v\u0161etk\u00fdch s\u00favisiacich dokumentov alebo d\u00f4kazov, ktor\u00e9 podporuj\u00fa v\u00e1\u0161 pr\u00edpad.<\/p>\n<p>\u00a0<strong>Potvrdenie va\u0161ej s\u0165a\u017enosti<\/strong><\/p>\n<p>\u00a0Do dvoch pracovn\u00fdch dn\u00ed potvrd\u00edme, \u017ee sme va\u0161u s\u0165a\u017enos\u0165 prijali, a uvedieme meno a priezvisko osoby, ktor\u00e1 ju bude rie\u0161i\u0165. Ak je va\u0161a s\u0165a\u017enos\u0165 zlo\u017eit\u00e1 alebo si vy\u017eaduje viac \u010dasu na vyrie\u0161enie, do desiatich pracovn\u00fdch dn\u00ed poskytneme priebe\u017en\u00e9 aktualizovan\u00e9 inform\u00e1cie.<\/p>\n<p>\u00a0<strong>Proces vy\u0161etrovania<\/strong><\/p>\n<p>Po prijat\u00ed va\u0161ej s\u0165a\u017enosti vykon\u00e1me d\u00f4kladn\u00e9 vy\u0161etrovanie. V\u0161etky s\u0165a\u017enosti sa sna\u017e\u00edme rie\u0161i\u0165 \u010do najefekt\u00edvnej\u0161ie. V z\u00e1vislosti od povahy va\u0161ej s\u0165a\u017enosti m\u00f4\u017eu by\u0165 v\u00fdsledky poskytnutie dodato\u010dn\u00fdch inform\u00e1ci\u00ed, vysvetlenie obsahu alebo implement\u00e1cia n\u00e1pravn\u00fdch opatren\u00ed.<\/p>\n<p>\u00a0<strong>Rie\u0161enie s\u0165a\u017enosti<\/strong><\/p>\n<p>V\u0161etky s\u0165a\u017enosti sa sna\u017e\u00edme vyrie\u0161i\u0165 do desiatich pracovn\u00fdch dn\u00ed od ich prijatia. Ak nem\u00f4\u017eeme dodr\u017ea\u0165 tento term\u00edn, budeme v\u00e1s kontaktova\u0165, vysvetl\u00edme d\u00f4vody oneskorenia a poskytneme upraven\u00fd term\u00edn.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Proces_eskalacie\"><\/span><strong>Proces eskal\u00e1cie<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ak nie ste spokojn\u00ed s poskytnut\u00fdm rie\u0161en\u00edm, m\u00f4\u017eete zv\u00fd\u0161i\u0165 rozsah rie\u0161enia s\u0165a\u017enosti. Kontaktujte PokerioMokykla.com e-mailom na info@PokerioMokykla.com, aby ste prediskutovali \u010fal\u0161ie kroky. D\u00f4kladne presk\u00famame pr\u00edpad, aby sme zabezpe\u010dili spravodliv\u00e9 a uspokojiv\u00e9 rie\u0161enie.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sprava_zaznamov_a_spatna_vazba\"><\/span><strong>Spr\u00e1va z\u00e1znamov a sp\u00e4tn\u00e1 v\u00e4zba<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u0161etky s\u0165a\u017enosti a odpovede registrujeme na intern\u00e9 \u00fa\u010dely najmenej \u0161es\u0165 mesiacov. N\u00e1\u0161 mana\u017e\u00e9rsky t\u00edm prehodnocuje v\u0161etky s\u0165a\u017enosti, aby identifikoval trendy a oblasti na zlep\u0161enie. Va\u0161a sp\u00e4tn\u00e1 v\u00e4zba je pre n\u00e1s neocenite\u013enou pomocou pri zlep\u0161ovan\u00ed slu\u017eieb a rie\u0161en\u00ed ak\u00fdchko\u013evek probl\u00e9mov.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dolezite_aspekty\"><\/span><strong>D\u00f4le\u017eit\u00e9 aspekty<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Pri pod\u00e1van\u00ed s\u0165a\u017enosti sa uistite, \u017ee v\u0161etky inform\u00e1cie a d\u00f4kazy s\u00fa presn\u00e9 a \u00fapln\u00e9. Nedostato\u010dn\u00e9 alebo nespr\u00e1vne inform\u00e1cie m\u00f4\u017eu vies\u0165 k zamietnutiu va\u0161ej s\u0165a\u017enosti.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Netolerujeme neopodstatnen\u00e9 obvinenia. Pred podan\u00edm tvrden\u00ed sa uistite, \u017ee s\u00fa podlo\u017een\u00e9 pr\u00edslu\u0161n\u00fdmi d\u00f4kazmi.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Ak pod\u00e1vate s\u0165a\u017enos\u0165 na konkr\u00e9tny obsah, napr\u00edklad \u010dl\u00e1nok alebo recenziu, jasne uve\u010fte obsah a probl\u00e9m, ktor\u00fd chcete vyrie\u0161i\u0165.<\/p>\n<p>Sme odhodlan\u00ed r\u00fdchlo a spravodlivo rie\u0161i\u0165 va\u0161e ot\u00e1zky. \u010eakujeme, \u017ee n\u00e1m pom\u00e1hate udr\u017eiava\u0165 vysok\u00e9 \u0161tandardy PokerioMokykla.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PokerioMokykla.com sa sna\u017e\u00ed poskytova\u0165 presn\u00e9 a u\u017eito\u010dn\u00e9 inform\u00e1cie. Ak v\u0161ak&#8230;<\/p>\n","protected":false},"author":9670,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4643,4641,1],"tags":[],"class_list":["post-881374","post","type-post","status-publish","format-standard","hentry","category-kategorize-edilmemis-tr-tr","category-nezaradene-sk-sk","category-uncategorized-lt"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/posts\/881374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/users\/9670"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/comments?post=881374"}],"version-history":[{"count":2,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/posts\/881374\/revisions"}],"predecessor-version":[{"id":997305,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/posts\/881374\/revisions\/997305"}],"wp:attachment":[{"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/media?parent=881374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/categories?post=881374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.pokeriomokykla.com\/sk\/wp-json\/wp\/v2\/tags?post=881374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}